Order Modification Policy on Tessiland®
We are constantly committed to ensuring that your shopping experience is smooth and satisfying. It is important to us that you are informed and prepared regarding the management of orders on our website. Therefore, we would like to share some important guidelines regarding the modification of orders after their confirmation.
Order Confirmation and Modification
When your purchase is confirmed, we are committed to preparing your order with the utmost care and speed. To ensure an efficient process, we are unable to make changes, additions or substitutions to orders once they have been confirmed. This includes changing items, quantities or shipping information.
1. Impossibility of Modification After Confirmation
Once the purchase has been confirmed on Tessiland®, it is not possible to make changes, additions or substitutions to the order. This includes changes to the ordered items, quantities or shipping information. The only possibility, if an order has been confirmed and paid for, is to cancel the order and then place it again, provided this is done within no more than 2 hours from completion
2. Order Cancellation Window
Orders can only be cancelled if they have not yet entered the processing stage. A 2-hour time window from order confirmation is granted to request cancellation. Cancellation must be carried out by contacting our telephone support.
This rigidity is necessary to ensure a preparation flow that does not penalize orders already being processed. This is why we ask you to pay a little attention when checking the order before submitting it.
2.b Special Cases: CANCELLATION WITH 3-INSTALMENT PAYMENT METHOD:
In the case of payment in 3 instalments, and after the payment of the first instalment, it is not possible to proceed with a refund until all 3 instalments have been paid. Therefore, in the event of cancellation in this specific case, it is preferable to generate a shopping voucher for the amount of the original order, which the user will continue to pay according to the chosen method. In case of doubt, Tessiland Support is always available to solve any issue and clarify any questions.
3. Management of Orders Being Processed
Once the order is being processed, cancellation will no longer be possible. In this scenario, the only available option will be to wait for the order to be received and, if necessary in the event of an error, proceed with a RETURN.
4. New Orders
If it is necessary to modify an order that is already being processed, the only solution is to complete the receipt of the first order and then place a new order for the desired items.
5. Customer Support
For any questions or to receive further information, please contact our customer support service.
Our support service answers at the toll-free number 800 199 654 from landlines and at 0825-472307 from mobile phones, Monday to Friday from 8:30 a.m. to 6:00 p.m. and Saturday mornings from 8:30 a.m. to 12:00 p.m. Also via CHAT or on WHATSAPP
These guidelines are established to ensure the efficiency of our order fulfilment process and to maintain a high standard of customer satisfaction. Thank you for your understanding and cooperation.
