Every purchase is governed by European regulations on distance contracts and consumer protection. Personal data is processed in accordance with the applicable privacy legislation (GDPR).

Acceptance of the terms of sale

By submitting the order electronically, the Customer unconditionally accepts and undertakes to observe, in their relations with "Onirica s.r.l.", the terms of sale described in the "Terms and conditions" section and its subsections, declaring to have read and accepted all the information provided. The Customer acknowledges that "Onirica s.r.l." does not consider itself bound by any other conditions that have not been previously agreed in writing.

The terms of sale and their subsections must be reviewed online before confirming the purchase. Placing the order therefore implies full knowledge and complete acceptance of these terms.

Once the online purchase process is complete, we recommend that the Customer print and keep the terms of sale already reviewed and accepted during the purchase.

1. Payment is required when the order is finalised. You can choose between credit/debit card or PayPal: both methods are immediate. All transactions carried out on our site are protected by an "SSL" encryption certificate.

2. As part of our commitment to sustainability, all documentation will be sent by email.

European regulations on distance contracts (concluded outside commercial premises) grant the right of withdrawal, that is, the possibility for the consumer to return the purchased product and obtain a refund of the amount paid.

This right is reserved exclusively for natural persons (consumers) and cannot be exercised by legal entities or by natural persons acting for purposes related to their professional activity.

To exercise the right of withdrawal, you must send, within 14 days of receiving the goods, a communication expressing the intention to withdraw from the contract. The only costs charged to the Customer, which are non-refundable, are the return shipping costs.

The right of withdrawal is entirely lost if the returned product is not intact, that is:

• missing original packaging;
• missing integral components of the product (accessories, instruction manuals, etc.);
• damage to the product for reasons other than transport;
• used product.

If you wish to withdraw from the purchase, follow this procedure:

1. Send, within 14 days of receiving the goods, an email to info@tessiland.com expressing the intention to withdraw from the purchase and stating the order number.
2. Send the product carefully packed in its original box and complete with all accessories, instruction manuals and everything originally included, to the registered office of "Onirica s.r.l.", at Via Fontana del Bosco 35/a - 83030 Melito Irpino (AV) - ITALY.
3. Choose a shipping method with tracking, insure the shipment against theft and transport damage and bear the related costs. If the returned product is not insured for the value indicated on the invoice, in the event of damage or loss during transport, "Onirica s.r.l." reserves the right to deduct the damages incurred from the amounts to be refunded.

"Onirica s.r.l." will refund the cost of the returned goods (excluding shipping costs) within 7 working days of receiving the returned goods.

The refund will be made using the same payment method used by the Customer.

Once the preparation of the order has started, it is not possible to modify it or add products. The only option is to cancel the order and place it again correctly, provided it has not yet been prepared or shipped.

Cancellation must be requested by email to info@tessiland.com within a maximum of 2 hours from sending the order. In the message it is essential to state your full name and the order number. Cancellations sent as generic messages (e.g. "cancel my order") or via WhatsApp, social media or chat are not accepted.

You can also request cancellation — always within 2 hours — by phone at +39 0825 472307, Monday to Friday from 8:00 am to 6:00 pm and Saturday from 8:30 am to 12:30 pm. A real member of our team will assist you.

This strict policy exists so as not to penalise the order preparation chain, which runs on a continuous schedule. We recommend carefully checking the summary before submitting the order. If cancellation is no longer possible, the alternative is a return (in case of error) or a new order (in case you wish to add products).